First of all, take a deep breath and relax. If you don't have your tag, we are going to do everything we can to locate it and if it is lost we are going to replace it for you.
That said, read on and learn how we roll at Dogtown Dog Tags.
FIRST, we represent many tag manufacturers and they fall under two categories:
SECOND, When you place a tag order, Dogtown Dog Tags will always send you an order summary for your records. If you ordered a tag that is being shipped to you from the Dogtown Dog Tag offices, your tag will be in the package with your order summary. If you ordered a tag that is shipping to you directly from the manufacturer, your tag will not be in your package with your order summary,
THIRD, We ship via US Mail and sometimes tags just get lost. If this happens to you, Dogtown Dog Tags will always replace your tag.